Re-connecting people and organizations through human-centered design


Bits of what I’m learning along the way

Introductory Service Design Resources


One thing about service design that both excites and frustrates me is that it's an emerging, growing discipline. On the one hand, there's so much potential, and we're already having a huge impact. On the other hand, it's sometimes murky and confusing. (Just ask someone to define service design!) There's a lot to learn, and there's a lot we're figuring out together.

I've noticed a trend at our meet-ups: There always more questions than answers! Curiosity is a sign of health in our community. It means we have an opportunity to fulfill one of our three chapter goalsto share and learn service design with each other through in-person and remote collaboration. I'm ruminating on how to do this better, and I welcome your ideas.

If you're ready to dig deeper into this emerging discipline, I commend four resources to you:

Originally published in the SDN St. Louis newsletter.


Nathan Lucy